We are always interested in motivated and dependable people, interested in a variety of opportunities at Big Island Toyota. Our Hilo and Kona operations host all sorts of great postitions.

• Accounting
• Administration
• Auto Repair
• Car Detail
• Customer Service
• Finance
• Management
• Maintenance
• Parts
• Sales And More!

We believe our continued success is built around the motivated and dependable people working here at Big Island Toyota. Come Share our vision!

TO DOWNLOAD AND PRINT OUR COMPLETE EMPLOYMENT APPLICATION, CLICK HERE.  PLEASE COMPLETE THE APPLICATION AND BRING IT TO ONE OF OUR LOCATIONS.

View our current available positions:

Lot Porter - Hilo
Service Advisor - Hilo
Marketing Assistant (Internship) Social Networking - Hilo
Marketing Assistant (Internship) Website Content and Layout - Kona
Automotive Technician - 2nd Class - Kona
Automotive Technician – Apprentice Class - Kona

            ATTN: Human Resources

WE WILL BE HAPPY TO MEET YOU!

TO DOWNLOAD AND PRINT OUR COMPLETE EMPLOYMENT APPLICATION, CLICK HERE.  PLEASE COMPLETE THE APPLICATION AND BRING IT TO ONE OF OUR LOCATIONS.

WE WILL BE HAPPY TO MEET YOU!

SUMMARY Sells/leases new- and used-vehicles at dealership gross profit, volume, and customer satisfaction standards.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

• Satisfies the transportation needs of vehicle purchasers.
• Sells/leases and delivers a minimum of 10 units per month.
• Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
• Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
• Explains fully product performance, application, and benefits to prospects.
• Describes all optional equipment available for customer purchase.
• Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.
• Utilizes dealership sales control and follow-up system.
• Exhibits high level of commitment to customer satisfaction.
• Knows and understands the federal, state, and local laws which govern retail automobile sales.
• Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
• Attends product and sales training courses as requested by sales manager.
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
• Knows and understands equity and values, and is able to explain depreciation to the customer.
• Ensures that the sales manager has an opportunity to meet each customer.
• Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).
• Writes complete sales orders and processes paperwork in accordance with established dealership policies.
• Prepares sold vehicles for customer delivery prior to customer arrival.
• Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
• Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
• Schedules first service appointment.
• Follows up on all post delivery items, tag/title work, "we-owes", and special requests to be sure that all customer expectations are met.
• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Maintains a prospect development system.
• Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Absolutely no curbing or unprofessional conduct in handling customers of the dealership, or attempting to sell vehicles outside the scope of employment with dealership for any reason.
• Attends sales meetings.
• Maintains professional appearance.

MARGINAL DUTIES include the following. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.

QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS
Manufacturer Training
State Sales License
Valid Driver's License
Acceptable Driving Record

PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 10 pounds. 

WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to outside weather conditions.  The employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, and toxic or caustic chemicals.  The noise level in the work environment is usually moderate.

TO DOWNLOAD AND PRINT OUR COMPLETE EMPLOYMENT APPLICATION, CLICK HERE.  PLEASE COMPLETE THE APPLICATION AND BRING IT TO ONE OF OUR LOCATIONS.

SUMMARY
Performs most tasks assigned with some supervision required. Requires average mechanical knowledge.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

OTHER DUTIES MAY BE ASSIGNED.  THIS IS NOT NECESSARILY AN EXHAUSTIVE LIST OF RESPONSIBILITIES, SKILLS, DUTIES, REQUIREMENTS, EFFORTS, OR WORKING CONDITIONS ASSOCIATED WITH THE JOB.  WHILE THIS LIST IS INTENDED TO BE AN ACCURATE REFLECTION OF THE CURRENT JOB, THE COMPANY RESERVES THE RIGHT TO REVISE THE FUNCTIONS AND DUTIES OF THE JOB OR TO REQUIRE THAT ADDITIONAL OR DIFFERENT TASKS BE PERFORMED WHEN CIRCUMSTANCES CHANGE (I.E. EMERGENCIES, CHANGES IN PERSONNEL, WORK LOAD, RUSH JOBS, OR TECHNOLOGICAL DEVELOPMENTS).

Maintains manufacturer and dealership standards, at this level, technician must maintain 105% productivity (according to industry and NADA guidelines and benchmarks, subject to amendments as business demands).

Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.

Diagnoses vehicle problems based on customer complaints and inspection.

Communicates with parts department to obtain needed parts.

Saves and tags parts of the job if under warranty or if requested by the customer.

Examines assigned vehicle to determine if further safety or service work is required or recommended.
Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.

Documents all work performed and recommended on the repair order.

Road tests vehicles.

Participates in manufacturer-sponsored training programs, schools, and events.

Keeps abreast of manufacturer technical bulletins.

Inspects and test drives newly delivered vehicles for obvious damage and missing major components and drivability functions.

Installs optional equipment specified by the customer or dealer.

Reports machinery defects or malfunctions to supervisor.

Ensures that customers' cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.

Keeps shop area neat and clean.

Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received.

Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.

Operates all tools and equipment in a safe manner.

Reports any safety issues immediately to management.

MARGINAL DUTIES include the following. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.

QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS
Automotive Service Excellence (ASE) Certifications Preferred (5 years of service with the company and obtain five ASE certificates)
Manufacturer Training
Valid Driver's License
Clean Driving Record
State Vehicle Inspector Certification

PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; use hands to finger, handle, or feel; and reach with hands and arms.  The employee is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. 

WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, and vibration.  The noise level in the work environment is usually moderate.

Position Information:
The marketing assistant works under the direct supervision of the Internet Coordinator and Marketing Manager to develop, implement and maintain the company’s website and links to maximize the dealership’s presence in the marketplace.

Primary Duties & Responsibilities:
Work with the Internet Coordinator to identify areas of improvement in website content and layout on an ongoing basis.

Assist with maintaining information and content, links, vehicle inventory, and other areas in a timely manner on the company’s website.

Assist with developing website strategy and direction in use of website for the dealership.

Assist with obtaining information regarding effective use of websites that work for similar types of businesses.

Gathering relevant information that will assist websites for the dealership that will maximize the strategy and direction.

Monitoring the use and effectiveness of company website with the goal of improving the response from these sites in pulling to the dealership.
Conducting telephone and email interviews regarding the effectiveness of the website and provide continuous feedback and improvement in each area.
MARGINAL DUTIES include the following. Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
One to two year certificate from college or technical school; or six to twelve months related experience and/or training; or equivalent combination of education and experience. Working knowledge of PC environment, including Microsoft Windows and Servers environment, email, basic correspondence and office machines experience.
Working knowledge of social networking sites such as Facebook, Twitter, etc. preferred.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
Manufacturer Training
Dealership Training
PHYSICAL DEMANDS The physical demands described here are representative of
those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 10 pounds.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the duties and functions of the job or to require that additional or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, work load, rush jobs, or technological developments).
I have carefully read and understand the contents of this job description. I understand the responsibilities, requirements and duties expected of me. I also understand that this job description does not constitute a contract of employment.

SUMMARY
Performs most tasks assigned with some supervision required. Requires average mechanical knowledge.
ESSENTIAL DUTIES include the following. Other duties may be assigned.
OTHER DUTIES MAY BE ASSIGNED. THIS IS NOT NECESSARILY AN EXHAUSTIVE LIST OF RESPONSIBILITIES, SKILLS, DUTIES, REQUIREMENTS, EFFORTS, OR WORKING CONDITIONS ASSOCIATED WITH THE JOB. WHILE THIS LIST IS INTENDED TO BE AN ACCURATE REFLECTION OF THE CURRENT JOB, THE COMPANY RESERVES THE RIGHT TO REVISE THE FUNCTIONS AND DUTIES OF THE JOB OR TO REQUIRE THAT ADDITIONAL OR DIFFERENT TASKS BE PERFORMED WHEN CIRCUMSTANCES CHANGE (I.E. EMERGENCIES, CHANGES IN PERSONNEL, WORK LOAD, RUSH JOBS, OR TECHNOLOGICAL DEVELOPMENTS).
Maintains manufacturer and dealership standards, at this level, technician must maintain 105% productivity (according to industry and NADA guidelines and benchmarks, subject to amendments as business demands).
Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
Diagnoses vehicle problems based on customer complaints and inspection.
Communicates with parts department to obtain needed parts.
Saves and tags parts of the job if under warranty or if requested by the customer. CONFIDENTIAL Page 2 of 3 Job Description Technician 2nd.RTF EMPLOYEE’S INITIALS / MANAGER’S INITIALS ____________ / ____________
Examines assigned vehicle to determine if further safety or service work is required or recommended.
Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
Documents all work performed and recommended on the repair order.
Road tests vehicles.
Participates in manufacturer-sponsored training programs, schools, and events.
Keeps abreast of manufacturer technical bulletins.
Inspects and test drives newly delivered vehicles for obvious damage and missing major components and drivability functions.
Installs optional equipment specified by the customer or dealer.
Reports machinery defects or malfunctions to supervisor.
Ensures that customers' cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
Keeps shop area neat and clean.
Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received.
Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
Operates all tools and equipment in a safe manner.
Reports any safety issues immediately to management.
MARGINAL DUTIES include the following. Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE CONFIDENTIAL Page 3 of 3 Job Description Technician 2nd.RTF EMPLOYEE’S INITIALS / MANAGER’S INITIALS ____________ / ____________
Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
Automotive Service Excellence (ASE) Certifications Preferred (5 years of service with the company and obtain five ASE certificates)
Manufacturer Training
Valid Driver's License
Clean Driving Record
State Vehicle Inspector Certification
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, outside

Position Information:
The marketing assistant works under the direct supervision of the Internet Coordinator and Marketing Manager to develop, implement and maintain social networking and marketing sites such as Facebook, Twitter, etc. to maximize the dealership’s exposure in the market.
Primary Duties & Responsibilities:
Work with the Internet Coordinator to identify social networking sites.
Assist with developing marketing strategy and direction in use of social networking for the dealership.
Assist with obtaining information regarding effective use of social networking sites that work for similar types of businesses.
Gathering relevant information that will assist social networking sites for the dealership that will maximize the strategy and direction.
Monitoring the use and effectiveness of social networking sites with the goal of improving the response from these sites in pulling to the dealership.
Conducting telephone and email interviews regarding the effectiveness of the sites and provide continuous feedback and improvement in each area.
MARGINAL DUTIES include the following. Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
One to two year certificate from college or technical school; or six to twelve months related experience and/or training; or equivalent combination of education and experience. Working knowledge of PC environment, including Microsoft Windows and Servers environment, email, basic correspondence and office machines experience.
Working knowledge of social networking sites such as Facebook, Twitter, etc. preferred.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
Manufacturer Training
Dealership Training
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 10 pounds.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the duties and functions of the job or to require that additional or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, work load, rush jobs, or technological developments).
I have carefully read and understand the contents of this job description. I understand the responsibilities, requirements and duties expected of me. I also understand that this job description does not constitute a contract of employment.

SUMMARY
Completes all work assigned by the supervisor or first-class/lead technician.
ESSENTIAL DUTIES include the following. Other duties may be assigned.
OTHER DUTIES MAY BE ASSIGNED. THIS IS NOT NECESSARILY AN EXHAUSTIVE LIST OF RESPONSIBILITIES, SKILLS, DUTIES, REQUIREMENTS, EFFORTS, OR WORKING CONDITIONS ASSOCIATED WITH THE JOB. WHILE THIS LIST IS INTENDED TO BE AN ACCURATE REFLECTION OF THE CURRENT JOB, THE COMPANY RESERVES THE RIGHT TO REVISE THE FUNCTIONS AND DUTIES OF THE JOB OR TO REQUIRE THAT ADDITIONAL OR DIFFERENT TASKS BE PERFORMED WHEN CIRCUMSTANCES CHANGE (I.E. EMERGENCIES, CHANGES IN PERSONNEL, WORK LOAD, RUSH JOBS, OR TECHNOLOGICAL DEVELOPMENTS).
Maintains manufacturer and dealership standards, at this level, technician must maintain 100% productivity (according to industry and NADA guidelines and benchmarks, subject to amendments as business demands).
Works alongside an assigned technician to learn to perform quality vehicle service maintenance and repairs.
Assists assigned technician as needed.
Delivers customer cars to service stalls as requested by technicians.
Picks up parts from the parts department as directed by technicians. CONFIDENTIAL Page 2 of 3 EMPLOYEE’S INITIALS / MANAGER’S INITIALS ______________ / __________
Performs safety inspections, oil changes, lubrication work, basic maintenance, and minor repairs as directed.
Replenishes supplies as requested by technicians or service manager.
Reports machinery defects or malfunctions to supervisor.
Attends training classes and departmental meetings.
Operates all tools and equipment in a safe manner.
MARGINAL DUTIES include the following. Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
Automotive Service Excellence (ASE) Certifications Preferred (2 years service and one ASE certificate)
Manufacturer Training
Valid Driver's License
Clean Driving Record CONFIDENTIAL Page 3 of 3 EMPLOYEE’S INITIALS / MANAGER’S INITIALS ______________ / __________
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include depth perception.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate.

SUMMARY
Sells and schedules needed service work in the service department. Plans, organizes, leads, and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.
ESSENTIAL DUTIES include the following. Other duties may be assigned.
Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner and obtains vehicle information.
Writes up customer's vehicle problems accurately and clearly on repair order.
Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
Refers to service history, inspects vehicle, and recommends additional needed service.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes "promised time." Checks with dispatcher and technicians, if necessary. Page 2 of 4 EMP INITIALS / MGRS INITIALS __________ / __________
Obtains customer's signature on repair order; provides customer with a copy.
Establishes customer's method of payment. Obtains credit approval, if necessary.
Notifies dispatcher and technicians of incoming work.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Makes recommendations for implementing and assists with maintaining a service marketing program.
Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
Keeps service department forms, menus and pricing guides up-to-date.
Explains completed work and all charges to customers.
Implements a quality control process to eliminate comebacks.
Maintains high customer satisfaction standards.
Handles telephone inquiries regarding appointments and work in process.
Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.
Supervises all cleaning and prepping of new and used vehicles.
Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation.
Maintains timely and professional contact with service customers.
Prepares estimates when required.
Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
Opens and closes repair orders. Page 3 of 4 EMP INITIALS / MGRS INITIALS __________ / __________
Coordinates parts requirements with the parts department-contact special order parts customers immediately upon receipt of parts orders to schedule appointment.
Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.
Maintains high customer satisfaction ratings.
Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department.
Maintains a clean work area.
Maintains a professional appearance.
MARGINAL DUTIES include the following. Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associate Degree (A. A.) from two-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY Page 4 of 4 EMP INITIALS / MGRS INITIALS __________ / __________
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
CERTIFICATES, LICENSES, REGISTRATIONS
Automotive Service Excellence (ASE) Certifications preferred
Service Consultant Specialist
Manufacturer Training
Valid Driver's License
Clean Driving Record
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, and toxic or caustic chemicals. The noise level in the work environment is usually moderate.